What to Expect After Submitting a Request

Once you've submitted a support request, here's what happens next:

1. You'll receive a confirmation email As soon as your request is submitted, you'll get an email confirmation with your ticket number. Keep this handy — you can use it to reference your request in any follow-up communication.

2. Your request is reviewed and routed Our team reviews incoming requests and routes them to the right person — whether that's our support team or your property team directly.

3. You'll hear back from us For general support inquiries, you can expect a response within 1 business day. For property-specific requests, response times may vary depending on the nature of the issue.

4. We'll follow up until it's resolved You'll receive updates via email as your request progresses. If you need to add information or follow up, simply reply to the email — it'll stay attached to your original ticket.

Tip: Check your spam or junk folder if you don't see your confirmation email. Adding support@flow.life to your contacts helps ensure our emails land in your inbox.